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Lail Vineyards

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Lail Vineyards Service Standards

Shipping Guidelines:
Lail Vineyards works within the requirements of each state's wine shipping laws. As of this date, we can legally ship to the states listed below.
AL* AK AZ CA CO CT DC FL GA HI IA ID IN IL KS MA MD ME MI MN MO NC ND NE NH NM NJ NV NY OH OR PA TN TX VA WA WI WY
*Orders for Alabama need to include a form faxed to us indicating the specific Alabama Beverage Control Store where the wine will be shipped.

For all other states, we recommend you ship your wine to a friend in a state listed above .

Delivery Method and Timing:
With the assistance of cold-pack shipping, we are able to ship virtually year-round. During extreme weather, though,  orders may be held in order to protect your investment. You will receive tracking information via email when the wine begins its journey. In general, we ship via UPS which we have found to be extremely reliable and cost effective.

 

2nd day orders will ship the Monday, Tuesday or Wednesday following the date of your purchase.
Overnight orders will ship the Monday, Tuesday, Wednesday or Thursday following the date of your purchase.
To avoid weekend layovers, we apologize that we cannot ship on Fridays.

A business address is preferred as wine shipments require a signature, at the time of delivery, from someone 21 years or older.

 


Customer Satisfaction:
We are committed to provide unparalleled customer service and support. Your satisfaction is always our number one priority. We strive to be sure our wines are delivered to you in the best possible method to assure the protection of your investment. We stand behind the quality, no questions asked.

If you have any additional questions, comments or concerns, please contact us:

Customer Service
707-968-9900

Lail Vineyards
P.O. Box 249
Rutherford, CA 94573

Our normal business hours are: 9:00 am to 5:00 pm (Pacific) Monday through Friday.

Privacy Policy:
In several areas within our website, we ask you to provide information by filling out and submitting an online form.

When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us. When you create an account, we ask for your name, address, phone number, email address, and you will generate a user name and password. We use this information to fulfill your orders and to enable time-saving features for future purchases. We do not share this information with anyone not directly involved in your purchase.

After you place an order on our site, you will receive an email confirmation and an email with package tracking information. If you make use of our gift message option to send a personal greeting with your gift order we do not use any of the information contained in these greetings except to complete your order as you have requested. We occasionally send email offers and updates to you, but you always have an 'opt-out' option when you receive them.

We do not, under any circumstances, sell your information to anyone. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.

For both privacy and security purposes, all transactional information communicated between customers and our website is transmitted in an encrypted format.

If you have any questions or concerns about your privacy, please reach us at our customer service line. Your privacy is of our utmost concern.